Data protection

Data protection declaration

Unless stated otherwise below, the provision of your personal data is neither legally nor contractually obligatory, nor required for conclusion of a contract. You are not obliged to provide your data. Not providing it will have no consequences. This only applies as long as the processing procedures below do not state otherwise.
“Personal data” is any information relating to an identified or identifiable natural person.

Server log files

You can use our websites without submitting personal data.
Every time our website is accessed, user data is transferred to us or our web hosts/IT service providers by your internet browser and stored in server log files. This stored data includes for example the name of the site called up, date and time of the request, the IP address, amount of data transferred and the provider making the request. The processing is carried out on the basis of Article 6(1) f) GDPR due to our legitimate interests in ensuring the smooth operation of our website as well as improving our services.

Contact

Person in charge / Data Protection Officer

Rhenus Lub GmbH & Co. KG
Data Protection Officer – personal –
Hamburgring 45
41179 Mönchengladbach, Germany
Tel. +49 02161-5869-0
Email address: datenschutzbeauftragter@rhenusweb.de

The data controller is:

Rhenus Lub GmbH & Co KG
Hamburgring 45
41179 Mönchengladbach
Telefon: +49 2161 5869 0
Telefax: +49 2161 5869 93
E-Mail: vertrieb@rhenusweb.de

You can reach our Data Protection Officer directly at:

OK Legal IT GmbH
Kaistr. 4a
40221 Düsseldorf
Telephone: +49 211 955888 77
E-mail: datenschutz@oklegalit.com

Customer-initiated contact via email

Proactive contact of the customer by e-mailIf you make contact with us proactively via email, we shall collect your personal data (name, email address, message text) only to the extent provided by you. The purpose of the data processing is to handle and respond to your contact request.
If the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR.
If contact is made for other reasons, this data processing will be carried out on the basis of Art. 6 (1) lit. (f) GDPR, based on our overriding legitimate interest in processing and responding to your request. In this case, you have the right, on grounds relating to your particular situation, to object at any time to the processing of your personal data which is based on Art. 6(1)(f) GDPR.
We will only use your email address to process your request. Finally your data will be deleted, unless you have agreed to further processing and use.

Collection and processing upon use of the contact form

Collection and processing when using the contact formWhen you use the contact form we will only collect your personal data (name, email address, message text) in the scope provided by you. The data processing is for the purpose of making contact.
If the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR.
If contact is made for other reasons, this data processing will be carried out on the basis of Art. 6 (1) lit. (f) GDPR, based on our overriding legitimate interest in processing and responding to your request. In such a case, you have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data which is based on Art. 6(1)(f) GDPR..
We will only use your email address to process your request. Finally your data will be deleted, unless you have agreed to further processing and use.

Collection, processing, and transfer of personal data for small customer inquiries

When you make a request as a small customer (under 2000kg), we only collect and process your personal data to the extent necessary for the fulfilment and processing of your order, as well as for handling your enquiries.
If we are already in a customer relationship, providing the data is necessary for the conclusion of the contract. Failure to provide it will result in no contract being concluded. The processing is based on Art. 6 para. 1 lit. b GDPR and is necessary for the performance of a contract with you.
If no contractual relationship already exists with us and you have given us your consent for the processing and transfer of personal data to our service provider, for example by ticking a checkbox, the processing will be carried out on the basis of Article 6(1)(a) of the GDPR. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of the consent prior to withdrawal.
Your data will be passed on to EGP Handelskontor GmbH or HPM Technologie GmbH for the purpose of contract fulfilment. We strictly adhere to legal requirements in all cases. The scope of data transmission is limited to a minimum.

Collection and processing of data in applications via e-mail

Visitors to our website can apply by email for any open vacancies advertised on our website, should they be interested. We will only collect your personal data to the extent that you provide it to us. This includes your contact details (e.g. name, email address, telephone number), information about your professional qualifications and education, details of further professional training, and performance-related evidence.

The data processing is for the purpose of making contact and deciding on the establishment of an employment relationship with you. The provision of data is required to carry out the application process. Your personal data is processed on the basis of Art. 6(1)(b) GDPR in conjunction with Section 26(1) BDSG for the performance of pre-contractual measures (undergoing the application process as the initiation of an employment contract).

To the extent that you have given us your consent to process personal data for inclusion in our applicant pool, e.g. by ticking a checkbox, the processing is carried out on the basis of Art. 6(1)(a) GDPR. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of the consent until withdrawal.

If special categories of personal data within the meaning of Art. 9(1) GDPR are requested from applicants during the application process, such as information on the degree of severe disability, this is done on the basis of Art. 9(2)(b) GDPR, so that we can exercise the rights arising from employment law and social security and social protection law and fulfil our obligations in this regard.

We store your personal data for as long as is necessary to decide on your application. Your data will then be deleted after six months at the latest, unless you have consented to further processing and use. If employment results from the application process, the data provided will be further processed for the purposes of carrying out the employment relationship on the basis of Art. 6(1)(b) GDPR in conjunction with Section 26(1) German Federal Data Protection Act (BDSG) and subsequently transferred to the personnel file.

Customer account Orders

Customer account
Customer accountWhen you open a customer account, we will collect your personal data in the scope given there. The data processing is for the purpose of improving your shopping experience and simplifying order processing. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. Your customer account will then be deleted.

Collection, processing and disclosure of personal data during orders

Collection, processing, and transfer of personal data in ordersWhen you submit an order we only collect and use your personal data insofar as this is necessary for the fulfilment and handling of your order as well as processing of your queries. The provision of data is necessary for conclusion of a contract. Failure to provide it will prevent the conclusion of any contract. The processing will occur on the basis of Article 6(1) b) GDPR and is required for the fulfilment of a contract with you.

Your data is transferred here for example to the shipping companies and dropshipping providers, payment service providers, service providers for handling the order and IT service providers that you have selected. We will comply strictly with legal requirements in every case. The scope of data transmission is restricted to a minimum.

Advertising

Use of your personal data for sending postal advertising

Use of your personal data for the sending of postal advertisingWe will use your personal data (name, address) that we have received in the process of the sale of goods or services to send you postal advertising, unless you have objected to this use. The provision of these data is necessary for conclusion of an agreement. Failure to provide it will prevent the conclusion of any agreement.
Processing is carried out on the basis of Art. 6(1)(f) GDPR due to our overriding legitimate interest in direct advertising. You can object to this use of your address data at any time by notifying us. The contact details for exercising the right of objection can be found in the imprint.

Use of email address for sending newsletters

Use of your email address for mailing of newslettersWe use your email address outside of contractual processing exclusively to send you a newsletter for our own marketing purposes, if you have explicitly agreed to this. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. You can unsubscribe from the newsletter at any time using the relevant link in the newsletter or by contacting us. Your email address will then be removed from the distributor.

Use of the email address for sending direct marketing

We use your email address, which we received in the course of selling a product or service, for the electronic sending of advertising for our own products or services that are similar to those you have already purchased from us, provided you have not objected to this use. The provision of the email address is necessary for the conclusion of the contract. Failure to provide it will result in the contract not being concluded. The processing is based on Article 6(1)(f) of the GDPR, stemming from our predominant legitimate interest in direct marketing. You can object to this use of your email address at any time by notifying us.The contact details for exercising the right of objection can be found in the imprint. You can also use the provided link in the promotional email. For this, no costs will be incurred other than the transmission costs at the basic rates.

Using CleverReach

We use the services of CleverReach GmbH & Co. KG (Schafjückenweg 2, 26180 Rastede; “CleverReach”) for sending out newsletters within the scope of a data processing agreement.
We will pass on the information you provide during newsletter registration (e-mail address, and if applicable, first and last name) to CleverReach. The data processing serves the purpose of sending out the newsletter and its statistical evaluation.
To evaluate newsletter campaigns, the newsletters sent contain a 1x1 pixel graphic (tracking pixel) or a tracking link. This allows us to determine if you have opened the newsletter and if you have clicked on any integrated links. Through conversion tracking, we can analyse whether, for example, a purchase has been made after clicking a link in the newsletter or if you have registered on our website. In this context, we collect your personal data such as IP address, browser type and device, as well as the time. Usage profiles can be created from this data under a pseudonym. The data collected is not used to identify you personally. The data collected is used solely for statistical analysis to improve newsletter campaigns.
Your personal data will be processed on the basis of Art. 6(1)(f) GDPR due to our predominant legitimate interest in a targeted, effective advertising and user-friendly newsletter system. You have the right to object at any time to the processing of your personal data on grounds relating to your particular situation.
Further information, along with Cleverreach's privacy policy, can be found at: https://www.cleverreach.com/de-de/datenschutz/ as https://www.cleverreach.com/de-de/newsletter-tool/newsletter-reporting/.

Shipping companies

Sharing of email address with shipping companies for notification of shipping status

Forwarding of your email address to shipping companies for information on shipping statusWe forward your email address to the shipping company in the course of contractual processing, if you have explicitly agreed to this in the order process. The forwarding is for the purpose of informing you by email on the shipping status of your order. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us or the transport company without affecting the legality of the processing carried out with your consent up to the withdrawal.

Cookies

Our website uses cookies. Cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again.

Cookies will be stored on your computer. You therefore have full control over the use of cookies. By choosing corresponding technical settings in your internet browser, you can be notified before the setting of cookies and you can decide whether to accept this setting in each individual case as well as prevent the storage of cookies and transmission of the data they contain. Cookies which have already been saved may be deleted at any time. We would, however, like to point out that this may prevent you from making full use of all the functions of this website.

Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:

Chrome https://support.google.com/accounts/answer/61416?hl=de
Microsoft Edge: https://support.microsoft.com/de-de/microsoft-edge/cookies-in-microsoft-edge-lB6schen-63947406-40ac-c3b8-57b9-2a946a29ae09

Mozilla Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Technically necessary cookies

Insofar as no other information is given in the data protection declaration below we use only these technically necessary cookies cookies to make our offering more user-friendly, effective and secure. Cookies also allow our systems to recognise your browser after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. These services require the browser to be recognised again after a page change.

The use of cookies or comparable technologies is carried out on the basis of Art. 25 para. 2 TTDSG. Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our largely justified interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our range of services. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR, for reasons relating to your personal situation.

Using Borlabs Cookie

Our website uses the consent management tool Borlabs Cookie from Borlabs – Benjamin A. Bornschein (Georg-Wilhelm-Str. 17, 21107 Hamburg, Germany; “Borlabs”).

The tool enables you to grant consents to data processing via the website, in particular the placing of cookies, and to make use of your right of revocation for consents already granted.

The processing of data serves the purpose of obtaining necessary consents for data processing and to document these, thereby complying with statutory obligations.

Cookies may be deployed for this purpose. The following information, among others, can be collected: Date and time the page was viewed, information about the browser and device you are using, UID (randomly assigned anonymous ID), opt-in and opt-out data. This data will not be passed on to third parties.

The data processing is carried out on the basis of Article 6(1)(c) GDPR to comply with a legal obligation.

More information on data protection at Borlabs can be found at: https://de.borlabs.io/borlabs-cookie/

Analysis Advertising tracking

Use of the Google Analytics

Our website uses the web analysis service Google Analytics from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”).
Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services to the website operator relating to website and internet use. In this process the following information, inter alia, can be collected: IP address, date and time of the website access, click path, information on the browser and the device you are using, the pages visited, referrer URL (website via which you accessed our website), location data, purchasing activities. The IP address transmitted from your browser within the scope of Google Analytics is not associated with any other data held by Google.
Google Analytics uses technology such as cookies, web storage in the browser and tracking pixels which enable an analysis of your use of the website. The information generated by these regarding your use of this website is usually transferred to a Google server in the USA and stored there. Google relies on standard contractual clauses as suitable guarantees for the protection of personal data, available at: https://policies.google.com/privacy/frameworks and https://business.safety.google/adsprocessorterms/.Both Google and the US government authorities have access to your data. Google may combine your data with other data, such as your search history, personal accounts, usage data from other devices and any other information Google has about you.
IP anonymisation is activated on this website. Google uses this to shorten your IP address beforehand within Member States of the European Union or in other signatories to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal.
You can find more detailed information on the terms and conditions of use and data protection at https://www.google.com/analytics/terms/de.html or alternatively https://www.google.de/intl/de/policies/ as well as under https://policies.google.com/technologies/cookies?hl=de.

Using Google Ads conversion tracking

Our website uses the online marketing program “Google Ads”, including conversion tracking (evaluation of user actions). Google conversion tracking is a service operated by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”).
If you click on adverts placed by Google, a cookie is placed on your computer for conversion tracking. These cookies have limited validity, do not contain any personal data and thus cannot be used for personal identification. If you visit certain pages on our website and the cookie has not yet expired, we and Google can recognise that you have clicked on the advert and were forwarded to this page. Every Google Ads customer receives a different cookie. It is therefore not possible to track cookies relating to the websites of Ads customers.
The information collected using the conversion cookie serves the purpose of producing conversion statistics. This allows us to find out the total number of users who have clicked on our adverts and were forwarded to a page equipped with a conversion tracking tag. However, they do not receive any information with which could be used to personally identify users.
Your data may be transmitted to the USA. For the USA, no adequacy decision from the EU Commission is available.The data transfer takes place, among other things, on the basis of standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed at: https://policies.google.com/privacy/frameworks and https://business.safety.google/adscontrollerterms/.

The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal.
You will find more information as well as Google’s data privacy policy at: https://www.google.de/policies/privacy/

Plug-ins and miscellaneous

Use of the Google Tag Manager

We use Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; „Google“) on our website.
This application is used to manage JavaScript and HTML tags, which are used for the implementation of tracking and analysis tools in particular. The data processing serves the purpose of needs-based design and optimisation of our website.
The Google Tag Manager itself stores no cookies, nor does it process personal data. However, it does enable the triggering of other tags, which may collect and process personal data.
Further details on terms of use and data protection can be found here.

Using YouTube
We use the YouTube video embedding feature on our website, provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; „YouTube“). YouTube is an affiliate of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
The function displays videos hosted on YouTube in an iFrame on the website. The „enhanced privacy mode“ is activated. This prevents YouTube from storing any information about the website's visitors. Only when you watch a video will information about it be transmitted to and stored by YouTube. Your data may be transferred to the USA. There is no adequacy decision from the EU Commission for the USA. The data transfer is based, among other things, on standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed at: https://policies.google.com/privacy/frameworks.
The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TTDSG in conjunction with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal.
For more information about how YouTube and Google collect and use your data, as well as your rights and options for protecting your privacy, please see YouTube's Privacy Policy at https://www.youtube.com/t/privacy.

You can enable/disable the use of YouTube services on this website using the slider below:

Rights of data subjects and retention period

Storage duration
Once the contract has been fully processed, the data will initially be stored for the duration of the warranty period, then retained taking into account statutory retention periods, particularly those related to tax and commercial law, and will subsequently be deleted upon expiry of these periods, unless you have consented to further processing and use.

Data subject rights
Subject to the statutory requirements, you have the following rights under Articles 15 to 20 of the GDPR: right of access, to rectification, to erasure, to restriction of processing, to data portability.
Furthermore, you have the right to object under Article 21(1) GDPR to processing based on Article 6(1)(f) GDPR, as well as to processing for the purposes of direct marketing.

Right of complaint to the supervisory authority
Pursuant to Article 77 of the GDPR, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not being carried out lawfully.

You can lodge a complaint with, among others, the supervisory authority responsible for us, which you may reach at the following contact details:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia

Kavalleriestr. 2-4
40213 Düsseldorf
Telephone: +49 211 38424 0
Fax: +49 211 38424 999
E-mail: poststelle@ldi.nrw.de

Right to object
The processing of personal data listed here is based on our legitimate interest pursuant to Article 6(1)(f) of the GDPR. You have the right to object to this processing at any time, on grounds relating to your particular situation, with effect for the future.
Following an objection, the processing of the affected data shall cease, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims.

If personal data is processed for the purposes of direct marketing, you may object to this processing at any time by notifying us. After you have objected, we will cease processing the affected data for the purposes of direct marketing.