{"id":12566,"date":"2018-03-06T10:00:58","date_gmt":"2018-03-06T09:00:58","guid":{"rendered":"https:\/\/rhenus.betadevelopment.de\/impuls-news\/der-dreh-und-angelpunkt-fuer-alle-kunden\/"},"modified":"2026-06-17T21:45:55","modified_gmt":"2026-06-17T19:45:55","slug":"het-middelpunt-voor-alle-klanten","status":"publish","type":"impuls-news","link":"https:\/\/rhenus.betadevelopment.de\/nl\/der-dreh-und-angelpunkt-fuer-alle-kunden\/","title":{"rendered":"Het draaipunt voor alle klanten"},"content":{"rendered":"<h2>Rhenus Lub Verkoopservice<\/h2>\n<p><strong>Als klanten een vraag of opmerking hebben, is de Rhenus Lub-verkoopservice een belangrijk aanspreekpunt. Het team fungeert daarbij niet alleen als aanspreekpunt, maar vormt samen met de regiomanagers de spil naar alle interne afdelingen bij Rhenus Lub. We spraken hierover met Armin Geilen, hoofd Verkoopservice.<\/strong><\/p>\n<figure><img decoding=\"async\" src=\"https:\/\/rhenus.betadevelopment.de\/wp-content\/uploads\/team-vertriebsservice-1.jpg\" alt=\"Het Rhenus Lub-team van de verkoopdienst\"><\/figure>\n<p><em>De Rhenus Lub-verkoopservice: Sylva Beek, Sonja Christ, Regina Gilges, Simone Klammer, Manuela Mroos, Birgit Schareina, Andrea Steinh\u00e4user, Patricia Teasani, Armin Geilen<\/em><\/p>\n<h3>Meneer Geilen, kunt u alstublieft het werkveld van uw team schetsen?.<\/h3>\n<p><strong>Armin Geilen:<\/strong>&nbsp;De focus van onze activiteiten ligt op de soepele afhandeling van alle bestellingen van klanten: van de aanvraag en de orderverwerking tot de facturering, maar ook het commerci\u00eble klachtenbeheer en het bijhouden van de stamgegevens maken hier deel van uit. Ons doel is om alle vragen van onze klanten zo goed mogelijk te beantwoorden \u2013 snel en vakkundig. Daartoe heeft elke klant bij ons zowel binnen de verkoopdienst als bij de regiomanagers een persoonlijke contactpersoon. Dit zorgt voor vertrouwen en duidelijke communicatielijnen \u2013 voor de hoogste klanttevredenheid. Natuurlijk dragen ook de sterke persoonlijke betrokkenheid bij Rhenus Lub en onze producten, evenals een hoge mate van persoonlijke inzet en toewijding van elk afzonderlijk teamlid bij aan de klanttevredenheid.<\/p>\n<h3>Welke kwalificaties brengt uw team met zich mee?<\/h3>\n<p><strong>Armin Geilen:<\/strong> In principe beheersen wij het gehele spectrum van orderverwerking. Daarbij heel belangrijk: veel inlevingsvermogen voor alle klantbelangen. Als we klantwensen niet direct voor 100 procent kunnen vervullen, zoeken we verder naar de beste oplossing. Hiervoor leveren commerci\u00eble opleidingen in industrie- of handelsbedrijven en tientallen jaren ervaring de noodzakelijke vakkundigheid, om onze klanten eersteklas service te bieden. In ons internationale team zijn bovendien natuurlijk taalvaardigheid en gedegen kennis van exportafhandeling vereist.<\/p>","protected":false},"featured_media":12567,"template":"","meta":{"_acf_changed":false},"categories":[73],"tags":[84],"class_list":["post-12566","impuls-news","type-impuls-news","status-publish","has-post-thumbnail","hentry","category-events","tag-intern"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Der Dreh- und Angelpunkt f\u00fcr alle Kunden | Rhenus Lub<\/title>\n<meta name=\"description\" content=\"Der Vertriebsservice von Rhenus Lub ist f\u00fcr unsere Kunden ein wichtiger Anlaufpunkt. 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