{"id":12566,"date":"2018-03-06T10:00:58","date_gmt":"2018-03-06T09:00:58","guid":{"rendered":"https:\/\/rhenus.betadevelopment.de\/impuls-news\/der-dreh-und-angelpunkt-fuer-alle-kunden\/"},"modified":"2026-06-17T21:45:55","modified_gmt":"2026-06-17T19:45:55","slug":"il-fulcro-per-tutti-i-clienti","status":"publish","type":"impuls-news","link":"https:\/\/rhenus.betadevelopment.de\/it\/der-dreh-und-angelpunkt-fuer-alle-kunden\/","title":{"rendered":"Il fulcro per tutti i clienti"},"content":{"rendered":"<h2>Rhenus Lub Servizio commerciale<\/h2>\n<p><strong>Quando i clienti hanno una richiesta, il servizio commerciale di Rhenus Lub rappresenta un punto di riferimento fondamentale. Il team non \u00e8 solo un punto di contatto, ma, insieme ai responsabili di zona, costituisce il fulcro di tutti i reparti interni di Rhenus Lub. Ne abbiamo parlato con Armin Geilen, responsabile del servizio commerciale.<\/strong><\/p>\n<figure><img decoding=\"async\" src=\"https:\/\/rhenus.betadevelopment.de\/wp-content\/uploads\/team-vertriebsservice-1.jpg\" alt=\"Il team Rhenus Lub del servizio vendite\"><\/figure>\n<p><em>Il servizio commerciale Rhenus Lub: Sylva Beek, Sonja Christ, Regina Gilges, Simone Klammer, Manuela Mroos, Birgit Schareina, Andrea Steinh\u00e4user, Patricia Teasani, Armin Geilen<\/em><\/p>\n<h3>Signor Geilen, potrebbe delineare il campo di attivit\u00e0 del suo team?.<\/h3>\n<p><strong>Armin Geilen:<\/strong>&nbsp;Il fulcro della nostra attivit\u00e0 \u00e8 la gestione efficiente di tutti gli ordini dei clienti: dalla richiesta all\u2019elaborazione dell\u2019ordine fino alla fatturazione, ma anche la gestione commerciale dei reclami e l\u2019aggiornamento dei dati anagrafici. Il nostro obiettivo \u00e8 rispondere nel miglior modo possibile a tutte le richieste dei nostri clienti, in modo rapido e competente. A tal fine, ogni cliente ha a disposizione un referente personale sia presso il nostro servizio vendite che presso i responsabili di zona. Ci\u00f2 crea fiducia e canali di comunicazione chiari, garantendo la massima soddisfazione del cliente. Naturalmente, alla soddisfazione dei clienti contribuiscono anche la forte identificazione personale con Rhenus Lub e i nostri prodotti, nonch\u00e9 l\u2019elevato livello di impegno e dedizione di ogni singolo membro del team.<\/p>\n<h3>Quali requisiti porta il vostro team?<\/h3>\n<p><strong>Armin Geilen:<\/strong> In linea di principio, padroneggiamo l'intero spettro dell'elaborazione degli ordini. Su questo punto, molto importante: un'ottima dose di empatia per tutte le esigenze dei clienti. Se non possiamo soddisfare le richieste dei clienti al 100% fin da subito, continuiamo a cercare la soluzione migliore. A questo scopo, le formazioni commerciali in aziende industriali o commerciali, unitamente a decenni di esperienza, ci forniscono le necessarie competenze tecniche per offrire ai nostri clienti un servizio di prima classe. Nel nostro team internazionale, sono naturalmente richieste anche conoscenze linguistiche e competenze approfondite nell'esportazione.<\/p>","protected":false},"featured_media":12567,"template":"","meta":{"_acf_changed":false},"categories":[73],"tags":[84],"class_list":["post-12566","impuls-news","type-impuls-news","status-publish","has-post-thumbnail","hentry","category-events","tag-intern"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Der Dreh- und Angelpunkt f\u00fcr alle Kunden | Rhenus Lub<\/title>\n<meta name=\"description\" content=\"Der Vertriebsservice von Rhenus Lub ist f\u00fcr unsere Kunden ein wichtiger Anlaufpunkt. 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