{"id":12566,"date":"2018-03-06T10:00:58","date_gmt":"2018-03-06T09:00:58","guid":{"rendered":"https:\/\/rhenus.betadevelopment.de\/impuls-news\/der-dreh-und-angelpunkt-fuer-alle-kunden\/"},"modified":"2026-06-17T21:45:55","modified_gmt":"2026-06-17T19:45:55","slug":"le-point-central-pour-tous-les-clients","status":"publish","type":"impuls-news","link":"https:\/\/rhenus.betadevelopment.de\/fr\/der-dreh-und-angelpunkt-fuer-alle-kunden\/","title":{"rendered":"Le point central pour tous les clients"},"content":{"rendered":"

Rhenus Lub Service commercial<\/h2>\n

Lorsque les clients ont une demande, le service commercial de Rhenus Lub constitue un interlocuteur privil\u00e9gi\u00e9. Cette \u00e9quipe n'est pas seulement un interlocuteur, mais constitue \u00e9galement, en collaboration avec les responsables r\u00e9gionaux, le pivot reliant tous les services internes de Rhenus Lub. Nous nous sommes entretenus \u00e0 ce sujet avec Armin Geilen, responsable du service commercial.<\/strong><\/p>\n

\"L'\u00e9quipe<\/figure>\n

Le service commercial Rhenus Lub : Sylva Beek, Sonja Christ, Regina Gilges, Simone Klammer, Manuela Mroos, Birgit Schareina, Andrea Steinh\u00e4user, Patricia Teasani, Armin Geilen<\/em><\/p>\n

Monsieur Geilen, pourriez-vous nous d\u00e9crire le champ d'activit\u00e9 de votre \u00e9quipe ?.<\/h3>\n

Armin Geilen :<\/strong> Notre activit\u00e9 est ax\u00e9e sur le traitement sans heurts de toutes les commandes de nos clients : de la demande \u00e0 la facturation en passant par le traitement des commandes, mais cela inclut \u00e9galement la gestion commerciale des r\u00e9clamations et la mise \u00e0 jour des donn\u00e9es de base. Notre objectif est de r\u00e9pondre au mieux \u00e0 toutes les demandes de nos clients, avec rapidit\u00e9 et comp\u00e9tence. Pour cela, chaque client dispose d\u2019un interlocuteur personnel, tant au sein de notre service commercial que parmi nos responsables r\u00e9gionaux. Cela instaure un climat de confiance et garantit des canaux de communication clairs, pour une satisfaction client optimale. Bien entendu, la forte identification personnelle \u00e0 Rhenus Lub et \u00e0 nos produits, ainsi que le niveau \u00e9lev\u00e9 d\u2019engagement et de d\u00e9vouement de chaque membre de l\u2019\u00e9quipe, contribuent \u00e9galement \u00e0 la satisfaction client.<\/p>\n

Quelles sont les qualifications de votre \u00e9quipe ?<\/h3>\n

Armin Geilen :<\/strong> En principe, nous ma\u00eetrisons l'ensemble du spectre du traitement des commandes. Point crucial : une grande empathie pour toutes les demandes des clients. Si nous ne pouvons pas satisfaire \u00e0 100 % les d\u00e9sirs des clients, nous continuons \u00e0 chercher la meilleure solution. Pour ce faire, nos formations commerciales dans des entreprises industrielles ou commerciales, ainsi que des d\u00e9cennies d'exp\u00e9rience, nous fournissent les comp\u00e9tences professionnelles n\u00e9cessaires pour offrir \u00e0 nos clients un service de premi\u00e8re classe. Dans notre \u00e9quipe internationale, des comp\u00e9tences linguistiques et des connaissances approfondies en mati\u00e8re de traitement des exportations sont bien s\u00fbr \u00e9galement indispensables.<\/p>","protected":false},"featured_media":12567,"template":"","meta":{"_acf_changed":false},"categories":[73],"tags":[84],"class_list":["post-12566","impuls-news","type-impuls-news","status-publish","has-post-thumbnail","hentry","category-events","tag-intern"],"acf":[],"yoast_head":"\nDer Dreh- und Angelpunkt f\u00fcr alle Kunden | Rhenus Lub<\/title>\n<meta name=\"description\" content=\"Der Vertriebsservice von Rhenus Lub ist f\u00fcr unsere Kunden ein wichtiger Anlaufpunkt. 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