{"id":12566,"date":"2018-03-06T10:00:58","date_gmt":"2018-03-06T09:00:58","guid":{"rendered":"https:\/\/rhenus.betadevelopment.de\/impuls-news\/der-dreh-und-angelpunkt-fuer-alle-kunden\/"},"modified":"2026-06-17T21:45:55","modified_gmt":"2026-06-17T19:45:55","slug":"el-eje-central-para-todos-los-clientes","status":"publish","type":"impuls-news","link":"https:\/\/rhenus.betadevelopment.de\/es\/der-dreh-und-angelpunkt-fuer-alle-kunden\/","title":{"rendered":"El eje central para todos los clientes"},"content":{"rendered":"<h2>Rhenus Lub Servicio de ventas<\/h2>\n<p><strong>Cuando los clientes tienen alguna duda, el servicio de ventas de Rhenus Lub es un punto de contacto fundamental. El equipo no solo act\u00faa como punto de contacto, sino que, junto con los responsables de zona, constituye el eje central de todas las \u00e1reas internas de Rhenus Lub. Hablamos sobre ello con Armin Geilen, responsable del servicio de ventas.<\/strong><\/p>\n<figure><img decoding=\"async\" src=\"https:\/\/rhenus.betadevelopment.de\/wp-content\/uploads\/team-vertriebsservice-1.jpg\" alt=\"El equipo Rhenus Lub del servicio de ventas\"><\/figure>\n<p><em>El servicio de ventas Rhenus Lub: Sylva Beek, Sonja Christ, Regina Gilges, Simone Klammer, Manuela Mroos, Birgit Schareina, Andrea Steinh\u00e4user, Patricia Teasani, Armin Geilen<\/em><\/p>\n<h3>Se\u00f1or Geilen, \u00bfpodr\u00eda describir el \u00e1mbito de actividad de su equipo?.<\/h3>\n<p><strong>Armin Geilen:<\/strong>&nbsp;El eje central de nuestra actividad es la gesti\u00f3n fluida de todos los pedidos de los clientes: desde la consulta inicial, pasando por la tramitaci\u00f3n del pedido, hasta la facturaci\u00f3n, sin olvidar la gesti\u00f3n comercial de reclamaciones y el mantenimiento de los datos maestros. Nuestro objetivo es responder de la mejor manera posible a todas las consultas de nuestros clientes, de forma r\u00e1pida y competente. Para ello, cada cliente cuenta con su persona de contacto personal, tanto en nuestro servicio de ventas como con los responsables de zona. Esto genera confianza y canales de comunicaci\u00f3n claros, lo que se traduce en la m\u00e1xima satisfacci\u00f3n del cliente. Por supuesto, a la satisfacci\u00f3n del cliente tambi\u00e9n contribuyen la gran identificaci\u00f3n personal con Rhenus Lub y nuestros productos, as\u00ed como un alto grado de dedicaci\u00f3n y compromiso por parte de cada uno de los miembros del equipo.<\/p>\n<h3>\u00bfQu\u00e9 requisitos aporta su equipo?<\/h3>\n<p><strong>Armin Geilen:<\/strong> En principio, dominamos todo el espectro del procesamiento de pedidos. Algo muy importante en esto: mucha empat\u00eda para todas las preocupaciones de los clientes. Si no podemos satisfacer directamente los deseos de los clientes al 100 por ciento, seguimos buscando la mejor soluci\u00f3n. Para ello, la formaci\u00f3n comercial en empresas industriales o comerciales, as\u00ed como d\u00e9cadas de experiencia, nos proporcionan las habilidades profesionales necesarias para ofrecer a nuestros clientes un servicio de primera clase. En nuestro equipo internacional, por supuesto, tambi\u00e9n son necesarios los conocimientos de idiomas y una profunda experiencia en la tramitaci\u00f3n de exportaciones.<\/p>","protected":false},"featured_media":12567,"template":"","meta":{"_acf_changed":false},"categories":[73],"tags":[84],"class_list":["post-12566","impuls-news","type-impuls-news","status-publish","has-post-thumbnail","hentry","category-events","tag-intern"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Der Dreh- und Angelpunkt f\u00fcr alle Kunden | Rhenus Lub<\/title>\n<meta name=\"description\" content=\"Der Vertriebsservice von Rhenus Lub ist f\u00fcr unsere Kunden ein wichtiger Anlaufpunkt. 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